Terms and Conditions

Refund Policy

The consumer is responsible for ensuring their order is correct before placement.  Standard Size vent returns in there original packaging and within 14 days of purchase are subject to a 15% re-stocking fee as well as freight back to Real Wood Vents.  (Standard sized vents are deemed as 3X10, 4X10 or 4X12)  A refund of the cost of the vents excluding shipping will be provided once the vents have been received and inspected by Real Wood Vents. Other sized orders will not be refunded.

Please be careful when ordering your products and let us know if we can be of assistance in selecting the right product for your situation. All returns must be authorized by real wood vents.  We understand that mistakes happen, please contact us at orderdesk@airwood.ca to inquire about your return situation.

Cancellation Policy

If you have placed an order by mistake and the product has not been produced or shipped, Real Wood Vents would be happy to cancel your order free of charge.  All Cancellations must be received in writing within 1 business day of order.  Please contact us at orderdesk@airwood.ca  to assess your cancellation situation.

Terms and Conditions

All products and services of Realwoodvents.com and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Privacy Policy

This is the privacy policy of Realwoodvents.com.  This document explains Realwoodvents.com’s policies for the collection, use and disclosure of personal information.

The Information We Collect
Realwoodvents.com collects information by it’s customers.  The types of personal information we collect include name, contact information and credit card information.  Credit card information is used for billing purposes only.

How we use this Information
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections and the marketing of other products.

Who we share this information with
Realwoodvents.com does not share your personal information with any third parties except as disclosed in this policy.  Realwoodvents.com may disclose personal information to it’s manufacturer, Airwood Vents, in order to assist with the completion of your order.

Personal information is stored in a combination of paper and electronic files.  They are protected by security measures appropriate to the nature of the information.

Accessing Information
Individuals may review their personal information contained in Realwoodvents.com’s files by contacting Realwoodvents.com’s privacy officer.  If an individual believes that any of their personal information is inaccurate, we will make the appropriate changes.